Grievance Redressal & Complaint Statistics
We are committed to addressing investor grievances promptly and transparently. The escalation matrix and monthly complaint statistics below are published in accordance with the SEBI Master Circular for Stock Brokers.
How to file a complaint
Please send your complaint in writing with your client code, contact details, a description of the issue, and any supporting documents to helpdesk@sbisecurities.in. You will receive a unique reference number and an acknowledgement within one working day.
Escalation Matrix
helpdesk@sbisecurities.in
Toll-free: 1800-209-9080 (Mon–Sat, 9 AM – 6 PM IST)
Timeline: Acknowledgement within 1 working day; resolution within 7 working days.
compliance@sbisecurities.in
SBI Securities Ltd., Marathon Futurex, A & B Wing, 12th Floor, N M Joshi Marg, Lower Parel, Mumbai 400013
Timeline: Resolution within 14 working days from escalation.
SEBI’s online portal for investor grievances.
Timeline: Investor may file at SCORES if Level 2 is unresolved within 21 working days.
Online conciliation and arbitration mechanism set up by SEBI through MIIs (NSE, BSE, MCX, NSDL, CDSL).
Timeline: Available after Level 3 stages are exhausted.
Monthly Complaint Statistics
Updated monthly. Counts include complaints received from investors directly and those forwarded through SEBI SCORES, exchanges, and depositories.
| Month | Pending at start | Received | Resolved | Pending at end |
|---|---|---|---|---|
| Apr 2026 | 0 | 0 | 0 | 0 |
| Mar 2026 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 |
| Jan 2026 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 |
Statistics shown above are the latest available figures for this property. For the full audited monthly position published by SBI Securities Ltd., please refer to the corporate website.